FREQUENTLY ASKED QUESTIONS
 
Q. How secure is online giving?
All of our giving forms are secure.  Our online giving processing partner, ShareFaith Giving, is compliant with Payment Card Industry Data Security Standards and there are flags and filters in place to prevent and catch fraudulent transactions. All sensitive data is sent to our system via encrypted channels (using the same browser-based Transport Layer Security (TLS) used by financial institutions.  
 
Q. What payment methods are allowed?
With our online giving platform, you can use Visa, MasterCard, Discover, American Express or ACH to make donations.  ACH is a transaction in which you can give directly from your bank account by inputting your account and bank routing number. Checking accounts are recommended as most savings accounts do not allow ACH transactions.
 
Q. Can I do one-time and recurring donations?
Yes – with our online giving platform, you can give one time or set up a donation to recur regularly – weekly, bi-weekly, monthly, etc. You can also set an end date if you want to give for a specific period. This can all be done by creating an account within our online giving platform.  
 
Q. Can I log in and change my own information?
Yes – if you create an account, you can login and manage your information and set up one-time or recurring gifts. If you log in on our giving form, it will automatically retrieve your stored payment method so you won’t need to manually enter the required information.
 
Q. Do I get a receipt after my transaction processes?
Yes – immediately after your gift processes, you will see a confirmation on your screen and if you provided an email address, you will receive an email receipt in your inbox as well. You can also view your giving history by logging into your account. 
 
Q. How is a recurring gift updated or cancelled?
If you create an account and set up a recurring gift within it, you will be able to edit your recurring gifts by logging into your account. You can cancel a recurring gift or change dates, payment method, amounts and designations after logging in.
 
Q. Who do I contact if I have a problem with my giving account?

If you have any problems with your account, please send an email describing the issue to the church by clicking on the “Send an Email” link below and we will work with you and our giving processing partner to resolve the problem as quickly as possible.